Feedback & Complaints
At Alchemy Services, we value feedback as an important part of improving what we do. Whether it’s positive or constructive, your voice helps us grow and deliver better, safer supports.
Giving Feedback
You can share feedback at any time about your experience with our services, staff, communication, or supports. Feedback can be provided verbally, in writing, online, or anonymously.
Making a Complaint
A complaint is a concern about our services, actions, or decisions where you expect a response or resolution. Raising a complaint will not affect your access to supports or how you are treated.
How We Respond
We take all feedback and complaints seriously. When you contact us, we will listen respectfully, respond in a timely way, and work to resolve the issue fairly and confidentially.
Your Rights
You have the right to:
Be heard and treated with respect
Receive a clear response
Be supported by an advocate or representative
Escalate your concern if you are not satisfied
External Options
If you prefer not to raise a concern with us, or you’re unhappy with the outcome, you can contact the NDIS Quality and Safeguards Commission. We can help you access this support if needed.
Contact Us
Feedback and complaints can be shared by speaking with your mentor, contacting our team, or completing our online form. If you need help to raise a concern, please let us know.